Reservation Agent
Core
Handle incoming calls and inquiries for hotel room reservations and facility information via phone, fax, email, and other channels.
Role type
Reservation Agent
Builds
Hotel room bookings and guest reservations
Domain
Hospitality / Hotel Operations
Deliverable
product features
Required skills
Phone etiquette, reservation system proficiency, data entry accuracy, up-selling techniques, knowledge of hotel facilities and promotions
Preferred skills
Previous hospitality experience, familiarity with Opera PMS, Microsoft Office, cross-selling strategies
Technologies
Opera, Microsoft Office
Responsibilities
Answer calls within 3 rings using standard greeting scripts, process reservations in the property management system, record special requests and deposits, compile daily call conversion sheets, maintain knowledge of hotel changes affecting bookings, participate in training programs for revenue growth.
Seniority
Individual Contributor