Help Desk 2 Livello Junior
Core
Provide Level 2 technical support to end-users in the fashion/luxury industry, resolving hardware issues and managing IT service requests.
Role type
Junior Level 2 Help Desk Technician
Builds
Efficient resolution of hardware and software support tickets for fashion/luxury clients
Domain
IT Support / Fashion & Luxury
Deliverable
client delivery
Required skills
Hardware troubleshooting, Windows OS configuration, Application installation, Account management, Ticketing system proficiency, Remote support tools
Preferred skills
Basic networking concepts, Problem-solving aptitude, Time management, Organizational skills
Technologies
Windows OS, Remote support tools, Ticketing systems
Responsibilities
Resolve hardware-related technical issues, Assist users with OS configuration and application installation, Escalate complex problems to Level 3 support, Document support interactions and resolutions, Provide remote assistance to users across multiple locations
Seniority
Junior, entry-level IC