Reservations Agent
Core
First point of contact for guests, managing enquiries and reservations with a focus on efficiency, accuracy, and personalized luxury service.
Role type
Reservations Agent
Builds
Guest bookings, room upgrades, and hotel packages
Domain
Luxury Hospitality
Deliverable
client delivery
Required skills
Reservation management, upselling, multi-channel communication, property management systems, collaboration
Preferred skills
Luxury hospitality experience, commercial mindset, attention to detail
Technologies
Property management systems
Responsibilities
Managing guest enquiries across phone, email, and online channels; Handling reservations from start to finish including amendments and cancellations; Maximizing revenue by recommending room upgrades and packages; Converting enquiries into bookings; Maintaining accurate records in reservation systems; Collaborating with Front Office, Revenue, Sales, and F&B teams
Seniority
Individual Contributor