BUSINESS SUPPORT SUPERVISOR RBS
Core
Oversees daily operations, staff scheduling, and performance for a Global Business Services (GBS) team supporting affiliate operations.
Role type
Senior GBS Business Support Supervisor
Builds
Operational stability and service delivery for GBS teams
Domain
Global Business Services / Administrative Operations
Deliverable
Dashboards & analysis
Required skills
Staff scheduling, KPI monitoring, process improvement, conflict resolution, performance management, hybrid work policy enforcement, data quality assurance
Preferred skills
Recruitment support, training coordination, CAPA investigation management
Technologies
MS Office, business operations software systems
Responsibilities
Manage shift schedules and staff attendance; monitor and report on KPIs; resolve operational disruptions and conflicts; enforce hybrid work policies; conduct performance reviews; coordinate with affiliates on process improvements.
Seniority
Senior, hands-on IC
