CHEF DE RECEPTION H:F
Core
Oversee and coordinate all reception teams (receptionists, bellhops, concierge, spa, and mariners) to ensure high-end guest service excellence and operational performance at a luxury resort.
Role type
Senior Front Office Manager (Reception Head)
Builds
Guest arrival/departure operations, daily service standards, and resort revenue management
Domain
Hospitality / Luxury Resort Management
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Team leadership, operational management, customer experience management, sales policy enforcement, financial reporting, safety compliance, English fluency
Preferred skills
Polynesian culture interest, resort experience, adaptability to isolated island environments
Technologies
N/A
Responsibilities
Manage and train reception, bellhop, concierge, spa, and marine staff; handle complex guest complaints; monitor performance KPIs and revenue; enforce safety and security protocols; prepare regular reports for senior management
Seniority
Senior, hands-on IC