ServiceNow Technical Lead
Core
Drive technical evolution, governance, and long-term success of a strategic ServiceNow platform.
Role type
Senior ServiceNow Technical Lead
Builds
Scalable, secure, and business-driven ServiceNow solutions
Domain
IT Service Management / Enterprise Architecture
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
ServiceNow architecture, development, configuration, platform governance, complex workflow design, Service Catalog implementation, platform automations, integrations, technical design review, upgrade management, performance optimization, security compliance, technical documentation
Preferred skills
CMDB governance and data management, ITSM/ITOM/ITAM/CSM/HRSD modules
Technologies
ServiceNow, CMDB
Responsibilities
Define and evolve technical architecture, lead design and configuration of solutions, review and validate technical designs, provide technical leadership and mentoring, design complex workflows and automations, collaborate with stakeholders to translate requirements, ensure platform performance and security, contribute to platform roadmap, assess upgrade impacts, oversee technical documentation, partner with infrastructure and security teams, drive continuous improvement initiatives
Seniority
Senior, hands-on IC with leadership capabilities
