Service Delivery Manager
Core
Managing IT service delivery, client relationships, and contract profitability for a portfolio of clients.
Role type
Service Delivery Manager
Builds
IT services and managed infrastructure
Domain
IT Services / Managed Services
Deliverable
client delivery
Required skills
ITIL, SLA/KPI management, contract management, crisis management, technical team leadership, financial analysis
Preferred skills
technical background, international context experience
Technologies
ITIL
Responsibilities
Serve as the primary client contact and manage daily client relationships; Manage and follow up on client contracts with commercial and administrative teams; Pilot revenue and profitability of the contract portfolio; Handle crisis situations and coordinate stakeholders; Identify risks and improvement opportunities; Organize technical meetings and steering committees; Ensure production quality and SLA compliance; Manage and upskill technical teams
