Reservation Supervisor
Core
Supervise daily reservations operations, ensuring accurate handling of enquiries and bookings while driving revenue performance through yield management and upselling.
Role type
Senior IC reservation supervisor
Builds
Reservation bookings and revenue performance for hotel guests
Domain
Hospitality / Hotel operations
Deliverable
product features
Required skills
Supervisory experience, reservations systems knowledge, yield management principles, upselling, coaching, compliance monitoring, financial process oversight, stakeholder communication
Preferred skills
Experience in luxury hotel environment, knowledge of Opera PMS, fluency in additional languages
Technologies
Opera PMS, reservations systems
Responsibilities
Supervise daily reservations operations, maintain communication between departments, oversee administrative tasks and reporting, monitor reservation payments and chargebacks, apply yield management practices, drive upselling initiatives, support and coach reservation agents, ensure adherence to brand standards and audit requirements
Seniority
Senior, hands-on IC