Front Office Manager
Core
Oversee hotel occupancy and manage front desk, bell desk, housekeeping, and call center operations to ensure efficient service and revenue.
Role type
Front Office Manager
Builds
Hotel guest services and operational efficiency
Domain
Hospitality / Gaming
Required skills
Supervisory experience, hotel operations management, budget development, OTA invoice review, regulatory compliance (Gaming Control Board), customer dispute resolution, inventory management, casino floor inspection
Preferred skills
LMS, ATI, Rainmaker, Microsoft Office proficiency, hotel key system knowledge
Responsibilities
Manage hotel and related departments to ensure maximum occupancy and efficiency; Hire, supervise, train, evaluate, and discipline team members; Coordinate special events and promotions; Resolve customer complaints; Ensure compliance with company policies and Pennsylvania Gaming Control Board regulations; Develop operating budgets; Review and approve OTA invoices; Inspect cleanliness on the casino floor.
Seniority
Mid-level Manager