Rececionista Tournant - Casa da Calçada
Core
Front desk agent managing check-ins, check-outs, reservations, and guest inquiries for a luxury hotel.
Role type
Front Desk Agent (Luxury Hotel)
Builds
Guest experiences and operational front desk services
Domain
Hospitality / Luxury Hotel
Deliverable
product features
Required skills
Check-in/check-out management, Reservation management, PMS proficiency, Conflict resolution, Upselling, Shift handover coordination
Preferred skills
5-star hotel experience, French or German language skills
Technologies
Host PMS, Microsoft Office
Responsibilities
Perform efficient and personalized check-in and check-out, Manage reservations and cash registers, Handle guest inquiries and resolve complaints, Support other departments and prepare shift handovers, Promote upselling and loyalty programs, Work Night Auditor shifts twice a week
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