Rececionista - Casa da Calçada
Core
Front desk receptionist ensuring memorable guest experiences through efficient check-ins/outs, reservation management, and conflict resolution in a luxury hotel.
Role type
Front desk receptionist (luxury hotel)
Builds
Guest check-in/out processes, reservation updates, and front-of-house service delivery
Domain
Hospitality / Luxury Hotel
Deliverable
product features
Required skills
Check-in/out execution, reservation management, PMS proficiency, conflict resolution, upselling, shift handover coordination
Preferred skills
French or German language skills, 5-star/luxury hotel experience
Technologies
Host PMS, Microsoft Office
Responsibilities
Handle guest check-in and check-out, manage reservations and cash registers, answer inquiries about hotel services and local attractions, resolve guest complaints, support housekeeping and F&B departments, perform Night Auditor duties twice weekly
Seniority
Individual Contributor