eSales - W.I. Simonson Mercedes Benz
Core
Engage with customers contacting the dealership to purchase new or pre-owned vehicles, generate sales appointments, and drive customers to the dealership.
Role type
eSales Agent
Builds
Sales appointments and customer acquisition for new and pre-owned vehicles
Domain
Automotive retail sales
Deliverable
client delivery
Required skills
inbound call handling, internet inquiry management, chat support, CRM software proficiency, lead management, sales tactics, objection handling, payment options quoting, KPI tracking
Preferred skills
multi-tasking, prioritization, adaptability, computer proficiency, evening/weekend availability
Responsibilities
Answer inbound phone calls, internet inquiries, and chats; Provide timely responses to customer questions and needs; Facilitate price and purchasing information; Provide payment options and quotes; Generate sales and acquisition appointments; Manage follow-up of active guests
Seniority
Entry-level to Junior, individual contributor