Senior Technical Consultant (Technical Architect), Core Business Workflows
Core
Lead the design and implementation of ServiceNow solutions for Core Business Workflows (HRSD, WSD, LSD, FSC) to accelerate customer adoption and drive business outcomes.
Role type
Senior Technical Consultant (Technical Architect)
Builds
Scalable, best-practice ServiceNow solutions and automation workflows for Human Resources, Legal, and Workplace Services domains.
Domain
Enterprise Service Management (ESM) / Core Business Workflows
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
ServiceNow configuration and development, process re-engineering, solution architecture, stakeholder engagement, requirement gathering, solution design documentation, testing strategies, Agile delivery, web technologies (XML, HTML, JavaScript, Web Services, CSS, LDAP, SSO, OAUTH), data management, database design
Preferred skills
AI integration in work processes, visual modeling, thought leadership, mentoring
Technologies
ServiceNow, XML, HTML, JavaScript, Web Services, CSS, LDAP, SSO, OAUTH
Responsibilities
Manage technical delivery streams, facilitate process optimization workshops, architect scalable solutions, create solution design documents, configure automation workflows, support pre-sales scoping, mentor colleagues
Seniority
Senior, hands-on IC with leadership responsibilities
