Catering Lead (Full-Time) - Eataly Chicago
Core
Manage Eataly Chicago's third-party catering business via platforms like FoodStorm and EZCater, coordinating with kitchens to ensure accurate, timely preparation and delivery while handling guest satisfaction.
Role type
Operations lead for third-party catering
Builds
Catering orders and delivery logistics
Domain
Food service / Catering
Deliverable
client delivery
Required skills
Third-party platform management, cross-functional coordination, order tracking, guest relations, lead generation, operational efficiency monitoring
Preferred skills
Sales management experience, training team members
Technologies
FoodStorm, EZCater
Responsibilities
Manage day-to-day third-party catering orders, coordinate with kitchens and outlets, communicate order details and special requests, monitor orders from placement to completion, coordinate with delivery partners, follow up with guests, resolve guest complaints, track guest feedback, identify business growth opportunities, refer private dining leads to manager, maintain catering materials, assist with team training, monitor operations for efficiency
Seniority
Mid-level, hands-on IC