VIP Guest Experience Agent
Core
Deliver exceptional, personalized service to VIP guests from arrival to departure, anticipating needs and crafting bespoke experiences.
Role type
Senior IC luxury guest experience agent
Builds
Personalized guest journeys, bespoke itineraries, and memorable moments for VIPs
Domain
Luxury hospitality / Resort management
Deliverable
client delivery
Required skills
Luxury hospitality experience, Opera PMS proficiency, itinerary planning, concierge services, guest profile management, multilingual communication, discretion, problem-solving
Preferred skills
Experience in aviation or luxury retail, unrestricted driver's license
Technologies
Opera PMS
Responsibilities
Curate arrival and departure experiences, craft bespoke itineraries and dining reservations, coordinate special occasions, maintain detailed guest profiles, handle guest concerns with discretion, oversee check-in/check-out, provide luggage and valet assistance
Seniority
Mid-level, hands-on IC