R&M - Customer Service Manager- Springfield, OH
Core
Manage, oversee, and coordinate equipment, spare parts, technical support, and warranty customer service activities and personnel.
Role type
Customer Service Manager
Builds
Customer service processes and team performance
Domain
Material handling / Industrial equipment
Deliverable
client delivery
Required skills
Team management, process improvement, data analysis, supplier relationship management, policy development, performance monitoring
Preferred skills
SAP experience, sales/customer service background, systems and process management
Responsibilities
Develop product and industry knowledge for the team, monitor order/claim backlog and A/R activities, create and report performance metrics, monitor supplier performance, implement policies to improve customer experience
Seniority
Mid-level manager
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