Head, Training and Excellence
Core
Lead global enablement strategy for Sales, Account Management, and BPO agent operations to drive commercial performance and revenue growth.
Role type
Senior leadership Learning & Development / Sales Enablement Head
Builds
Scalable learning systems, instructional design frameworks, and automated training workflows for global commercial teams.
Domain
Q-Commerce / Food Delivery / Sales Operations
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure | physical/clinical work
Required skills
Sales enablement strategy, instructional design, LMS management, Salesforce CRM integration, Workday automation, data analytics for enablement ROI, cross-functional stakeholder management, global team leadership, process optimization, adult learning principles
Preferred skills
Sales or Account Management background, formal certifications in sales methodologies (MEDDPICC, Challenger) or instructional design (CPTD, Kirkpatrick), experience building automated knowledge bases
Technologies
Salesforce, Workday, Learning Management Systems (LMS)
Responsibilities
Direct and mentor a global team of enablement specialists; define and execute holistic enablement roadmaps; oversee instructional design standards; partner with RevOps on pipeline and retention metrics; drive process automation in learning workflows; establish and track KPIs for enablement ROI; collaborate on go-to-market strategies and new product rollouts.
Seniority
Senior, hands-on IC with strategic leadership scope
