Royal Service Agent (Pre-Arrival) (Full Time)
Core
Primary pre-arrival point of contact for guests, building connections through personalized communication to anticipate needs and deliver exceptional luxury experiences.
Role type
Senior IC Royal Service Agent (Pre-Arrival)
Builds
Seamless luxury guest experiences via pre-arrival coordination
Domain
Luxury Hospitality / Hotel Operations
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Luxury hotel operations, Guest service excellence, Personalized guest communication, VIP guest management, Loyalty program management, Special requests coordination, Billing arrangements, Floral orders, Amenities coordination, Report generation, Cross-department collaboration
Preferred skills
English (verbal & written) second language, Hospitality Management degree/diploma, Property Management System (Opera), Microsoft Office
Responsibilities
Engage as primary pre-arrival point of contact for guests, Proactively communicate with guests prior to arrival to understand preferences, Assist with coordinating dining reservations and resort activities, Prepare and coordinate special billing arrangements and floral orders, Promote enrollment in Accor Live Limitless (ALL) program, Monitor loyalty point redemptions, Prepare and distribute daily and weekly reports, Create personalized communications celebrating guest preferences, Collaborate with all hotel departments to ensure personalized service standards
Seniority
Mid-level, hands-on IC