Salesforce CRM Analyst
Core
Salesforce CRM Administrator supporting a global user community, focusing on system configuration, user support, reporting, and AI capabilities.
Role type
Salesforce CRM Administrator (IC)
Builds
Salesforce platform configurations, reports, dashboards, and AI automation features
Domain
Financial Services / CRM
Deliverable
production ML models | product features | dashboards & analysis
Required skills
Salesforce declarative configuration, user management, security administration, reporting and dashboarding, Flow automation, troubleshooting, requirements gathering, UAT participation, documentation creation, system health monitoring, process improvement
Preferred skills
Salesforce AI/Agentforce expertise, Agile methodologies, Lightning Experience proficiency
Technologies
Salesforce, Experience Cloud, Marketing Automation, CPQ, automated testing tools, enterprise data warehouse, Flow, Agentforce, Prompt Builder, Einstein
Responsibilities
Resolve end-user support cases, configure users and security settings, build reports and dashboards, assist in AI capability configuration, collaborate on enhancements and UAT, create user documentation, monitor system health and data quality, identify process improvement opportunities
Seniority
Mid-level, hands-on IC
