Service Coordinator
Core
Coordinate service delivery, contract management, and client onboarding for security and technology services.
Role type
Service Coordinator
Builds
Service delivery operations and client transition workflows
Domain
Security services and telecommunications
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure
Required skills
Contract management, incident management, escalation management, change control, client onboarding, service level monitoring, internal optimization, negotiation, problem-solving
Preferred skills
Technical knowledge of security technologies (access control, intrusion detection, CCTV, ICT) or telecommunications (wireless, wired), ITIL Foundation certification, Project Management experience
Technologies
CSM, ERP tools
Responsibilities
Set up maintenance plans and financial frameworks, coordinate handovers with Sales and Project Management, manage contracts, handle incident and escalation management, lead client kick-off meetings, monitor service levels, identify improvement opportunities
Seniority
Junior to Mid-level, hands-on IC
