(Junior) Fachinformatiker IT-Support (m/w/d)
Core
First-level IT support and service desk management ensuring rapid resolution of technical issues for internal users and customers.
Role type
Service Desk Manager (First-Level Support)
Builds
IT client systems and support processes for a retail book retailer
Domain
Retail / IT Support
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure
Required skills
Windows, Mac OS, Active Directory, iOS device support, hardware troubleshooting, Jira Service Management, M365, Confluence, Barramundi
Responsibilities
Manage incident resolution via Jira, MS-Teams, or email; handle user account management and permissions; support 2nd-level IT client system development; act as liaison between internal departments and external vendors; maintain knowledge bases and user documentation.