(Junior) IT Helpdesk / 1st und 2nd Level Support (m/w/d)
Core
Serve as the primary point of contact for IT users, ensuring rapid and efficient resolution of technical issues while maintaining smooth IT operations and customer satisfaction.
Role type
IT Helpdesk / 1st and 2nd Level Support Specialist
Builds
IT client systems, user accounts, and support workflows for a retail book retailer
Domain
Retail / IT Support
Deliverable
client delivery
Required skills
Windows and Mac OS support, Active Directory management, iOS device support, hardware troubleshooting (laptops, printers), Jira Service Management, MS Teams, M365, Confluence, documentation
Preferred skills
IT Security basics, project support experience
Responsibilities
Manage incident resolution via Jira, MS Teams, or email; handle first-level hardware/software troubleshooting; support 2nd-level IT client system development; act as a liaison between internal departments and external vendors; maintain knowledge bases and user guides
Seniority
Junior to Mid-level, hands-on IC
