System Administrator I
Core
Provide on-site and remote end-user support, manage IT assets, and maintain system health for enterprise devices and user environments.
Role type
System Administrator I (1st-level support)
Builds
Enterprise device fleets (Windows & MacOS), user access controls, and IT service workflows.
Domain
IT Operations / End-User Support
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Hardware troubleshooting, enterprise software troubleshooting, Windows & MacOS workstation management, endpoint device management, ticketing systems (Jira, ServiceNow), MDM compliance (JAMF, Intune), access management (Okta, SailPoint IIQ), AI tooling (Copilot, Claude, ChatGPT, Gemini), process automation, onboarding/offboarding procedures.
Preferred skills
No-code tools, prompt engineering, script writing, knowledge-base creation.
Responsibilities
Provide on-site and remote end-user support for hardware and software issues; log, prioritize, and resolve tickets via Jira and ServiceNow; track IT assets through lifecycle and maintain MDM compliance; support access management and IT governance; maintain onboarding/offboarding efficiency and IT service KPIs/SLAs; pilot AI-assisted automations to reduce manual work in ticketing and onboarding.
Seniority
Junior, hands-on IC