Guest Services Agent
Core
Welcome guests, manage arrivals and departures, and ensure accurate information and payments in a 5-star hotel environment.
Role type
Guest Services Agent (Front Desk)
Builds
Front desk operations for Pullman Auckland hotel
Domain
Hospitality / Hotel Management
Deliverable
client delivery
Required skills
Guest relations, payment processing, cross-departmental collaboration, attention to detail
Preferred skills
Hotel environment experience, reception experience, Opera Cloud knowledge, NZ driver's license
Responsibilities
Welcome guests from around the world, ensure accuracy and professionalism with information and payments during arrivals and departures, work closely with other hotel departments including Housekeeping and Reservations
Seniority
Individual Contributor
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