Customer Support Supervisor
Core
Lead and develop a customer support team to ensure timely resolution of inquiries, complaints, and requests while maintaining high service quality and customer satisfaction.
Role type
Customer Support Supervisor
Builds
Customer support operations and team performance
Domain
Customer Service
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Team leadership, staff development, customer complaint resolution, performance monitoring, shift flexibility, analytical skills
Preferred skills
Experience in Team Leader/Supervisor roles specializing in Customer Service
Responsibilities
Motivate and develop team members, ensure adherence to service procedures, monitor complaint resolution timelines, manage team performance against quality and satisfaction metrics
Seniority
Entry-level to Mid-level, hands-on management