Unit Manager, Life Insurance Customer Service & Operations - Remote
Core
Lead, supervise, and develop a team of 6+ employees to meet operational unit performance objectives including time standards, quality, and production goals in a life insurance customer service environment.
Role type
Unit Manager (Operations)
Builds
Customer service operations and team performance
Domain
Life Insurance / Financial Services
Required skills
Team leadership, performance management, training and development, staffing decisions, compliance adherence, workflow management, record keeping, customer complaint resolution, goal setting, business process improvement
Preferred skills
Supervisory experience, customer service experience, life insurance experience, operations environment experience
Technologies
Common software applications, business platforms
Responsibilities
Provide coaching, feedback, and developmental opportunities to employees; Set clear expectations and hold employees accountable for performance; Oversee training and development of employees and make effective staffing decisions; Manage daily workflow to meet Service Level Agreements; Accountable for resolution of customer and/or partner questions and complaints; Assist in the development of processes and procedural changes to improve unit performance
Seniority
Manager, hands-on leadership