Export Customer Service Manager
Core
Manage customer order fulfillment, handle complaints, and lead a customer service team to ensure satisfaction and operational efficiency.
Role type
Senior IC Export Customer Service Manager
Builds
Customer order fulfillment processes and service optimization
Domain
Food & Beverage (Yeasts and Fermentation)
Deliverable
client delivery
Required skills
SAP data management, team leadership, process improvement, SOP creation, training and coaching, problem solving, international communication
Preferred skills
Open mindset to change, strong attitude towards customer needs
Responsibilities
Process customer orders, manage order fulfillment, handle customer complaints, maintain system databases, prepare SOPs and training materials, support service optimization reporting, drive process improvements
Seniority
Senior, hands-on IC with management responsibilities