Guest Service Assistant
Core
Organizing guest reservations, arrivals, in-house stays, requests, and departures while ensuring high satisfaction and maintaining guest history files.
Role type
Guest Service Assistant (Front Office)
Builds
Guest service experiences and operational records for luxury resort guests
Domain
Luxury Hospitality / Tourism
Deliverable
product features
Required skills
Reservation management, Guest history maintenance, Complaint handling, Event coordination, Data entry, Multi-lingual communication
Preferred skills
Experience in remote island locations, Third language fluency
Technologies
Communication tools, Diary/Trace book systems, Mailing list software
Responsibilities
Organize guest reservations and departures, Follow up on guest issues, Update guest history files, Compile and analyze guest comments, Coordinate special events (weddings, honeymoons), Maintain the hotel golden book
Seniority
Entry-level to Junior