Guest Relations Agent
Core
Deliver exceptional guest experiences through personalized service, handling requests, resolving concerns, and acting as the key point of contact between guests and hotel departments.
Role type
Guest Relations Agent
Builds
Memorable and positive guest experiences at a luxury resort
Domain
Hospitality / Tourism
Deliverable
client delivery
Required skills
Guest service, relationship building, complaint resolution, cross-department coordination, record keeping, promotion of hotel services, loyalty program support, emergency protocol adherence
Preferred skills
VIP handling, special requests management, guest satisfaction initiatives, Microsoft Office proficiency, hotel management systems proficiency, additional languages
Responsibilities
Welcome guests professionally, build positive relationships, assist with VIP arrivals and special requests, respond to inquiries and complaints, coordinate with housekeeping/F&B/maintenance, follow up on feedback, maintain guest records, promote services, support loyalty programs, conduct courtesy calls, ensure compliance, handle emergencies
Seniority
Entry-level to Mid-level, hands-on IC