Principal Engineer
Core
Lead and establish a ServiceNow Center of Excellence (CoE) to drive enterprise-wide platform standardization, governance, and digital transformation through low-code/no-code development and AI capabilities.
Role type
Principal ServiceNow Platform Architect and CoE Lead
Builds
Enterprise ServiceNow solutions, reusable accelerators, AI-powered automation, and governance frameworks
Domain
IT Service Management (ITSM), IT Operations Management (ITOM), IT Asset Management (ITAM), Governance Risk and Compliance (GRC), Customer Service Management (CSM)
Deliverable
production ML models | product features | infrastructure
Required skills
ServiceNow platform architecture, ServiceNow App Engine, ServiceNow AI capabilities (Now Assist, Predictive Intelligence, Virtual Agent, AI Search, Automation Engine), ITSM/ITOM/ITAM/GRC/CSM modules, platform governance, reusable accelerator development, integrations, scripting, citizen development enablement, team leadership
Preferred skills
ServiceNow certifications (CSA, CIS, CAD, CTA, App Engine, AI), Agile methodology, enterprise digital transformation program experience
Technologies
ServiceNow, App Engine, Now Assist, Predictive Intelligence, Virtual Agent, AI Search, Automation Engine
Responsibilities
Define and execute the vision, roadmap, and operating framework for the ServiceNow CoE; Lead architecture, design, and implementation of enterprise ServiceNow solutions; Drive adoption of App Engine and AI-powered capabilities; Develop and maintain reusable accelerators, integration frameworks, and automation components; Enable citizen development while ensuring security and architectural compliance; Build, mentor, and lead high-performing cross-functional teams; Evaluate emerging capabilities and drive continuous platform innovation
Seniority
Principal, strategy & mentorship
