Executive - Global Technical Support
Core
Provide end-to-end technical and product support for TabSquare's SaaS solutions to clients in SEA, ANZ, and Taiwan markets via phone, email, chat, and ticketing systems.
Role type
Senior IC technical support executive
Builds
AI-powered ordering and engagement tools for restaurants and small-medium businesses
Domain
Fintech and digital solutions for the restaurant industry
Deliverable
client delivery
Required skills
troubleshooting complex content/network/printer issues, client relationship management, ticketing system proficiency, escalation management, bilingual communication (English/Mandarin), POS/F&B IT operations knowledge
Preferred skills
experience with Freshdesk, TeamViewer, Datadog, content management systems
Technologies
Freshdesk, TeamViewer, Datadog
Responsibilities
Acknowledge and resolve technical support queries within SLAs, log and categorize tickets, identify and escalate bugs, liaise with L2/L3 teams and account managers, flag high-impact infrastructure issues, recommend continuous improvement ideas
Seniority
Senior, hands-on IC