Fachkraft (m/w/d) Notruf- und Serviceleitstelle / NSL
Core
Receiving and processing emergency, alarm, and service calls; coordinating interventions with security, rescue, fire, and police services; monitoring technical security systems.
Role type
Emergency Dispatch Operator (NSL)
Builds
Emergency response coordination and security monitoring services
Domain
Security services / Emergency response
Deliverable
client delivery
Required skills
Emergency call handling, Incident verification and prioritization, Coordination of emergency services, Technical system monitoring, Documentation, Compliance with regulations
Preferred skills
Process improvement, Customer support in high-stress situations
Technologies
Alarm and intervention planning systems, Video surveillance systems, Access control systems, Leitstellensystems
Responsibilities
Answering and processing emergency and service calls, Verifying and prioritizing incoming reports, Coordinating appropriate measures according to alarm plans, Alerting and directing intervention forces, Monitoring technical security systems, Documenting all procedures
Seniority
Mid-level, hands-on IC
