Service Manager- North & East (Team Handling Role)
Core
Lead and manage a field service team to support annual revenue targets, ensure operational excellence, and resolve escalated customer issues for laboratory instruments.
Role type
Senior Field Service Manager
Builds
Field service operations and customer support for laboratory measurement systems
Domain
Industrial instrumentation and laboratory equipment
Deliverable
client delivery
Required skills
Team leadership, performance management, customer relationship management, operational oversight, technical troubleshooting, process improvement, recruitment, data accuracy monitoring
Preferred skills
Innovation, global collaboration, continuous learning
Technologies
CRM systems
Responsibilities
Lead, mentor, and manage a team of Field Service technicians; Act as the first point of contact for customer concerns and resolve escalated issues; Oversee service operations and monitor CRM activities; Serve as the primary technical escalation point for the team; Coordinate express and critical service operations; Conduct regular customer visits and audits.
Seniority
Senior, hands-on IC with team management