Automation Service Engineer, Kansas City KS
Core
Field service engineer responsible for installing, maintaining, upgrading, and repairing complex diagnostic instruments in customer laboratories.
Role type
Field Service Engineer (Instrumentation)
Builds
Preventive maintenance, equipment moves, and system upgrades for BD Advanced Diagnostics customers.
Domain
Life Sciences / Medical Technology / Laboratory Instrumentation
Deliverable
client delivery
Required skills
Troubleshooting electro-mechanical and electronic systems, PLCs, pneumatics, networking architecture, software upgrades, inventory management, vendor credentialing
Preferred skills
Robotics, Liquid Chromatography (LC), Mass Spec (MS), Lab Information Systems (LIS), database management, computer security concepts
Technologies
PLCs, LC/MS instruments, LIS, networking systems
Responsibilities
Perform installations, maintenance, upgrades, and repairs on laboratory systems; collaborate on revenue-generating field service offerings; schedule and complete system upgrades; document customer complaints; maintain spare parts inventory and assigned equipment; travel for scheduled and unscheduled visits including overnight stays; participate in on-call rotation for weekend/holiday support.
Seniority
Mid-level, hands-on IC