Kundenservice Manager – Partner & Performance (m/w/d) - in Sevenum bei Venlo
Core
Monitoring, analysis, and reporting of KPIs to ensure efficient customer service processes; planning and steering projects; optimizing workflows; and managing external partners' performance.
Role type
Senior Customer Service Operations Manager
Builds
Customer service operational efficiency and partner performance
Domain
Healthcare / E-commerce / Customer Service
Deliverable
dashboards & analysis
Required skills
KPI-based project management, process optimization, partner performance management, data-driven analysis, CRM system usage, Microsoft Excel, Microsoft PowerPoint
Preferred skills
Customer service industry experience, stakeholder coordination
Technologies
CRM systems, Microsoft Excel, Microsoft PowerPoint
Responsibilities
Monitor, analyze, and report on relevant KPIs; plan and coordinate projects for process improvement; optimize existing workflows; manage documentation processes; steer and develop external partners including performance reviews; coordinate with stakeholders to identify optimization potential.
Seniority
Senior, hands-on IC