Concierge (H/F)
Core
Hotel concierge serving international guests at a 5-star luxury hotel in Marrakech, providing personalized service, local recommendations, and seamless coordination of guest requests.
Role type
Hotel concierge
Builds
Personalized guest experiences, local excursions, and hotel service coordination
Domain
Hospitality / Luxury Tourism
Deliverable
client delivery
Required skills
Guest service excellence, local destination knowledge, multi-tasking, relationship management, complaint handling, VIP service, reservation tracking
Preferred skills
Local partner network, additional languages, luxury hotel experience
Responsibilities
Welcome guests with professionalism, listen to client expectations, organize and coordinate special requests (restaurants, excursions, transport), provide accurate local information, anticipate client needs, maintain partner relationships, follow up on reservations, coordinate with hotel departments, manage VIP requests, handle complaints tactfully, ensure client satisfaction, transmit information between teams, uphold service standards
Seniority
Individual contributor, entry to mid-level