Bell Attendant
Core
Provide warm, professional, and personalized service to guests arriving at and departing from Fairmont Copley Plaza, including luggage assistance, escorting to rooms, and delivering information about hotel services and local attractions.
Role type
Bell Attendant
Builds
Seamless luxury guest experience for arrivals and departures
Domain
Hospitality / Luxury Hotel
Deliverable
product features
Required skills
Luggage handling, Guest escorting, Room orientation, Information provision, Team collaboration, Safety monitoring, Issue escalation, Event support, Quality assurance participation, Attendance management
Preferred skills
Previous hospitality or luxury hotel experience, Knowledge of Boston attractions and local points of interest
Technologies
Bell carts, Luggage storage systems, Radio communication devices, Telephone, Delivery equipment
Responsibilities
Welcome guests with enthusiasm, assist with luggage and personal belongings, escort guests to rooms and orient them on amenities, coordinate with Front Office for check-in/out, maintain visibility at entrance and lobby, transport and store luggage safely, respond to guest requests regarding facilities and local attractions, observe for safety concerns, handle guest concerns professionally, support special events and VIP arrivals, maintain cleanliness of work areas, follow hotel policies and service standards.
Seniority
Entry-level, hands-on IC