Sr. Manager - Operations
Core
Lead a large-scale legal onsite services operation supporting law firm clients, overseeing Account Managers and Supervisors for Print, Mail, Digital, Reception, and Compliance services.
Role type
Senior Manager, Operations (Legal Services)
Builds
Onsite legal services operations (Print, Mail, Digital, Reception, Compliance) for law firm clients
Domain
Legal Services / Business Process Outsourcing
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure
Required skills
Strategic planning, team leadership, stakeholder management, process optimization, budget management, performance evaluation, CRM systems, data analytics, workflow redesign
Preferred skills
Vendor platform knowledge, change management, cross-functional collaboration, business acumen
Technologies
Salesforce, Tableau, Google Workspace, MS Office Suite
Responsibilities
Align team capabilities with client goals to drive service delivery; resolve complex operational issues across functional areas; manage team workload to optimize resources and control costs; evaluate and reward team performance; develop and execute management strategies to drive revenue and profit growth.
Seniority
Senior, hands-on IC