Senior UC Engineer
Core
Senior engineer supporting the design, delivery, and operational health of enterprise Unified Communications and Collaboration platforms across the Americas region.
Role type
Senior IC Unified Communications Engineer
Builds
Reliable, secure, and well-supported UC platforms including Cisco Webex, Contact Center, and trading floor voice systems.
Domain
Telecommunications / Unified Communications / Enterprise IT
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure
Required skills
Cisco Webex Calling administration, Webex Contact Center architecture, SIP Trunking configuration, incident management, vendor escalation, observability and logging (Splunk), Call Detail Records (CDR) analysis, telecom service provider coordination, network connectivity fundamentals, trading floor voice systems (IPC Connexus), E911 emergency calling services, Microsoft Teams Meetings support.
Preferred skills
Cisco certifications (CCNP Collaboration), AI productivity tools (Copilot), voice recording platform familiarity, network routing and bandwidth management.
Responsibilities
Administer Cisco Webex Calling and Contact Center platforms; manage Voice Recording platforms; support Trading Turret systems; coordinate with Telecom Service Providers; configure and troubleshoot SIP Trunking; lead incident management and vendor escalations; support E911 and Microsoft Teams Meetings; monitor platform health using Splunk; analyze CDRs; enhance documentation and knowledge sharing.
Seniority
Senior, hands-on IC