Regional Field Collection Manager - Semarang
Core
Manage and optimize collection operations, including process efficiency, budgeting, and customer support, to balance cost vs. credit loss and meet growth targets.
Role type
Senior IC field collection manager
Builds
Collection operations and customer support processes
Domain
Consumer lending and multi-finance
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure | physical/clinical work
Required skills
data-driven analysis, operational budgeting, staffing and resource allocation, KPI and target setting, organizational leadership, decision-making
Preferred skills
managing consumer lending products (credit cards, KTA, motorcycle loans, consumer durables), multi-finance company experience
Technologies
data analysis tools, performance metrics frameworks
Responsibilities
Review and adjust operational budgets to balance cost vs. credit loss; manage customer support processes to enhance satisfaction; handle area coverage for West and Central Java; collaborate with Product, HR, Finance, Sales, and Anti-Fraud functions to boost efficiency.