Regional Field Collection Manager - Sulawesi
Core
Manage and optimize collection operations, ensuring legal compliance, process efficiency, and cost vs. credit loss balance for a finance company.
Role type
Senior IC collection operations manager
Builds
Collection processes and customer support workflows
Domain
Consumer finance / lending
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure | physical/clinical work
Required skills
data-driven analysis, operational budgeting, staffing and resource allocation, KPI and target setting, cross-functional collaboration, decision-making
Preferred skills
managing consumer lending products (credit cards, KTA, motorcycle loans, consumer durables), multi-finance company experience
Technologies
data analysis tools, performance metrics frameworks
Responsibilities
Review and improve collection process efficiency through data analysis, adjust operational budgets to balance cost and credit loss, manage customer support processes to enhance satisfaction, oversee staffing and resource allocation to meet growth targets, liaise with top management and collaborate with Product, HR, Finance, Sales, and Anti Fraud functions
Seniority
Senior, hands-on IC
