Team Leader Workplace Niveau N3 — Avancé
Core
Leading and managing a technical support team (N2/N3) for user device operations across multiple countries, while providing advanced technical expertise in Microsoft environments.
Role type
Senior IC Team Leader (Workplace Support)
Builds
User device support services, incident resolution, and IT infrastructure management for multi-country clients
Domain
IT Service Management / Workplace Support / Multi-country Enterprise
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure
Required skills
Team leadership, incident management, SLA adherence, technical troubleshooting, performance reporting, change management, documentation, cross-functional collaboration, project transformation
Preferred skills
Multi-country environment experience, client relationship management, strategic planning
Technologies
Windows 10/11, Microsoft Intune, Entra ID, Microsoft Azure, Tanium, ServiceNow, PowerShell
Responsibilities
Manage and develop a technical support team, oversee incident processing and SLA compliance, resolve complex technical escalations, monitor performance KPIs, and contribute to multi-country transformation projects
Seniority
Senior, hands-on IC with management responsibilities
