Telecommunications Agent (Telephone Operator)
Core
Answer incoming and internal calls to provide accurate information about resort facilities, services, and events while handling guest requests and routing them to appropriate departments.
Role type
Telecommunications Agent (Telephone Operator)
Builds
Guest communication and call routing for a luxury beachfront resort
Domain
Luxury hospitality
Deliverable
client delivery
Required skills
Verbal communication, listening, telephone etiquette, multitasking, knowledge of resort services and layout, calmness under pressure
Preferred skills
Additional languages (e.g., Russian)
Technologies
PBX/telephone system
Responsibilities
Answering incoming and internal calls, providing information about resort facilities and services, handling guest requests and routing them, taking wake-up calls, managing emergency calls, logging guest requests and complaints, coordinating with front office and guest services, operating the hotel's PBX system, handling international calls
Seniority
Entry-level to Junior (minimum 1 year experience required)