Dispatcher
Core
Real-time coordination of field operations, dispatching drivers and contractors, and managing customer communications to ensure on-time deliveries.
Role type
Operations Dispatcher
Builds
Last-mile delivery logistics network
Domain
Logistics / Transportation
Deliverable
client delivery
Required skills
Resource allocation, real-time monitoring, issue resolution, operational reporting, customer service, bilingual communication (French/English), geographic knowledge of Canadian territories
Preferred skills
Microsoft Office proficiency, problem-solving, time management
Responsibilities
Receive and prioritize incoming requests via email and telephone; Assign tasks and deliveries to teams based on availability and location; Monitor deliveries, routes, and Proofs of Delivery (PODs) in real time; Respond quickly to delays, service disruptions, and changing priorities; Produce daily reports on activities, performance metrics, and operational incidents; Inform customers of delivery status and provide professional follow-up.