Guest Service Associate - Front Office
Core
Front office associate handling guest check-in/check-out, reservations, cashier functions, and room sales.
Role type
Guest Service Associate (Front Office)
Builds
Guest arrival/departure experiences and room occupancy
Domain
Hospitality / Hotel Operations
Deliverable
product features
Required skills
Cash handling, Reservation management, Guest relations, Room up-selling, Shift handover, Compliance with local laws
Preferred skills
Knowledge of loyalty programs, Team collaboration
Technologies
Front office systems, Loyalty program platforms
Responsibilities
Handle guest check-in and check-out efficiently, Perform cashier functions and manage cash discrepancies, Enroll guests in loyalty programs, Upsell higher category rooms, Maintain guest profiles and preferences, Ensure compliance with internal controls and local legal requirements
Seniority
Individual Contributor, Entry to Mid-level