Butler
Core
Provide personalized, high-touch concierge and room service for hotel guests, anticipating needs and managing VIPs.
Role type
Senior IC luxury hotel butler
Builds
Personalized guest experiences, room setups, and concierge services
Domain
Hospitality / Luxury Hotel
Deliverable
client delivery
Required skills
Guest relations, concierge services, room preparation, complaint resolution, VIP recognition, luggage handling, reservation management, shift handover, logbook maintenance, profile updates
Preferred skills
Hotel Property Management System experience
Technologies
Hotel Property Management System
Responsibilities
Greet and escort guests, prepare rooms per preferences, handle luggage and check-in documents, manage guest complaints, coordinate concierge tasks, update guest profiles, conduct shift handovers
Seniority
Mid-level, hands-on IC
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