Reservations Supervisor
Core
Oversee luxury and lifestyle reservations, manage guest booking experiences, and handle voice sales to maximize relationships between guests, travel agents, and third parties.
Role type
Senior reservations supervisor (luxury hospitality)
Builds
Guest booking experiences and revenue through direct and third-party channels
Domain
Luxury hospitality / Hotel operations
Deliverable
product features
Required skills
Reservation policy enforcement, group request processing, commission calculation, rate and package knowledge, upselling, phone etiquette, departmental liaison, inventory management
Preferred skills
Hospitality degree, multi-lingual capabilities, spa service knowledge
Technologies
Reservation systems, communication tools
Responsibilities
Process travel agent commissions and group requests, answer guest inquiries promptly, maintain knowledge of room types and availability, handle daily correspondence and inbox management, participate in departmental meetings, coordinate with sales and operational managers
Seniority
Senior, hands-on IC