Reservations Agent (maternity leave)
Core
Handle guest room reservations, modifications, and cancellations while providing personalized recommendations and ensuring operational accuracy across booking details.
Role type
Reservations Agent
Builds
Guest booking experiences and hotel revenue
Domain
Hospitality / Hotel Operations
Deliverable
product features
Required skills
Reservation management, rate parity maintenance, fraud detection, upselling, cross-departmental communication, system issue identification
Preferred skills
Team training support, proactive problem-solving, adaptability
Technologies
Hotel PMS, distribution channels, rate management systems
Responsibilities
Handle incoming calls and reservation requests, verify daily reservations for accuracy, monitor fraudulent reservations, manage no-shows, drive upselling opportunities, communicate reservation details to Front Office, escalate rate mapping discrepancies to Revenue Manager
Seniority
Mid-level IC