Q226 Integration Success Engineer
Core
Provide rapid technical support and incident response for partners integrating Wise's payment APIs and webhooks.
Role type
Senior IC technical support engineer (API integration)
Builds
Wise Platform API integrations for banks and financial institutions
Domain
Fintech / Cross-border payments
Deliverable
client delivery
Required skills
API troubleshooting, incident response, cross-timezone communication, SWIFT product knowledge, stakeholder collaboration
Preferred skills
Experience with payment infrastructure, knowledge of banking systems
Technologies
Wise Platform APIs, SWIFT
Responsibilities
Respond to partner API and webhook issues via email, phone, or video; act as first-responder for major incidents; troubleshoot integration problems; collaborate with engineering and commercial teams; capture issue trends for product feedback
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