Front Office Executive
Core
Front Office Executive at a luxury hotel creating memorable guest experiences through personalized service, seamless check-in/out, and revenue generation.
Role type
Front Office Executive (Luxury Hospitality)
Builds
Guest arrival/departure experiences, room allocations, upsell opportunities, loyalty program enrollments
Domain
Luxury Hospitality / Hotel Operations
Deliverable
product features
Required skills
Guest relationship management, cash handling, room allocation, complaint resolution, upselling, PMS data entry, shift handover coordination
Preferred skills
Luxury hospitality certification, Opera Cloud PMS experience, prior luxury brand experience
Technologies
Opera Cloud PMS
Responsibilities
Welcome guests with personalized recognition, process check-in/check-out and room allocations, handle guest complaints and recover service failures, maximize room revenue through upgrades and promotions, maintain cashiering compliance and shift reports, coordinate with Housekeeping, Concierge, and other departments
Seniority
Mid-level IC (2–5 years experience)